Knowledge Base
What to Do When You Haven't Received Your Welcome Email, but Your Service is Active
At Virteche, we understand that receiving a welcome email is an essential part of starting your hosting or proxy service. However, sometimes, despite your service being listed as active, you may find that you haven't received the expected welcome email. In this article, we'll guide you through the steps to take when you encounter this situation, ensuring a smooth and worry-free experience.
1. Check Your Spam or Junk Folder
Before taking any further action, it's a good practice to check your email's spam or junk folder. Occasionally, automated emails, including welcome emails, may be filtered into these folders by mistake. If you find the welcome email there, mark it as "Not Spam" to ensure you receive future communications.
2. Wait a Few Minutes
In some cases, there might be a slight delay in the delivery of welcome emails due to network congestion or email server processing times. We recommend waiting for a few minutes (typically up to 15-30 minutes) to allow the email to arrive.
3. Verify Your Email Address
Ensure that you provided the correct email address during the registration or ordering process. Double-check for any typos or errors that might have led to the email not being delivered to the intended address.
4. Contact Support
If you have checked your spam folder, waited for a reasonable amount of time, and confirmed your email address is correct, yet you still haven't received your welcome email, it's time to reach out to our customer support team. You can contact us through support@virteche.com or create a ticket, and our dedicated support representatives will be ready to assist you.
When you contact support, be sure to provide them with your order or account details, including your username or order number. This information will help our team quickly locate your account and resolve the issue.
5. Whitelist Our Email Addresses
To ensure that you receive future emails from Virteche, consider whitelisting our email addresses. This action will prevent our emails from being marked as spam or filtered by your email service provider.
6. Confirm the Status of Your Service
While you wait for assistance from our support team, you can log in to your Virteche account to verify the status of your service. If your service is listed as "active" in your account dashboard, rest assured that our system recognizes your order, and you should have access to your hosting or proxy service.
In the rare event that there was a technical glitch causing the email not to be sent, our support team will work diligently to resolve the issue promptly.
At Virteche, we are committed to providing exceptional customer service, and we understand the importance of a smooth onboarding experience. If you ever encounter any issues or have questions about your service, please don't hesitate to contact our support team. We're here to ensure that your experience with us is hassle-free and enjoyable.
We apologize for any inconvenience if you haven't received your welcome email promptly. Rest assured that we will work diligently to resolve the situation and get you started on your hosting or proxy journey as soon as possible.